Free Shipping

Enjoy free shipping to the United Kingdom on all orders

30 day Returns

Return within 30 days, please make sure the itemsare in undamaged condition.

Support Online

We’re here whenever you need us - send your questions and we’ll solve them right away.

Have a question?

Help Center

If you have an issue or question that requires immediate assistance, you can click the button below to visit our Help Center, where you can get in touch with Customer Service.

Customer support team from:

  • Monday to Friday: 09:00 to 18:00
  • Saturday to Sunday: 10:00 to 17:00

Average answer time: 5h.

Contact

What warranty do you offer?

All lighting and glassware purchased from Ovarn comes with a one‑year limited warranty from the date of delivery. The warranty covers manufacturing defects or faults in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents or normal wear. If you believe your product has a defect, contact support@ovarn.com with your order number and a description of the issue; we’ll guide you through the claim process. For full details, please see our Warranty Policy.

You can return products within 30 days of receipt. Items must be unused, in original packaging, and in the same condition as delivered. More information is available in our Return Policy.

What payment methods do you accept?